Refund policy

Returns & refunds

We want you to be happy with your Cresta gear. If something isn't right, here's how returns work.

Change of mind (14-day returns)

Under EU consumer law you have the right to cancel your order within 14 days of receiving it, without giving a reason. To be eligible, items must be unworn, unwashed and in their original condition with any tags attached.

To start a return, contact us within 14 days of delivery via our contact page with your order number. You then have a further 14 days to send the items back to us. Return shipping for change-of-mind returns is at your own cost, and we recommend using a tracked service — items lost in transit remain your responsibility until they reach us.

Once we receive and inspect your return, we'll issue your refund within 14 days to your original payment method, including the cost of standard outbound delivery (where the full order is returned). We may reduce the refund if items show signs of wear or use beyond what's needed to inspect them.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or isn't what you ordered, let us know as soon as possible via our contact page. Under the Consumer Rights Act 2022 you're entitled to a repair, replacement or refund, and we'll cover the cost of the return. Please include photos where possible — it speeds things up.

Exchanges

Need a different size? The fastest route is to return the original item for a refund and place a new order. If you'd prefer a direct exchange, get in touch and we'll do our best to help, subject to stock.

Nothing in this policy affects your statutory rights as a consumer under Irish and EU law.